© 2022 DS Churchill
Property Consultants
Legal Policies

Legal policies

  • Privacy Policy

    DS Churchill Limited (registered in England & Wales No. 6505386, VAT Reg no. 926227033)

    D S Churchill Country Limited (registered in England & Wales No. 12988383, VAT Reg no. 379498911)

    DSC Estate Limited (registered in England & Wales No. 9768522, VAT Reg no.238015231)

    D S Churchill Limited, D S Churchill Country Limited and DSC Estates Limited are committed to protecting and respecting your personal information.

    This privacy policy sets out how D S Churchill Limited, D S Churchill Country Limited and DSC Estates Limited collects and processes your personal data and is intended to cover your rights under data laws (GDPR). For the purposes of UK data protection law D S Churchill Limited, D S Churchill Country Limited and DSC Estates Limited (collectively referred to as “D S Churchill Ltd” “we” “us” or “our” in this privacy notice) is the controller and responsible for your personal data.

    By using the D S Churchill Ltd website or otherwise providing your personal information to D S Churchill Ltd, you agree to the collection, use and sharing of your information in accordance with this Privacy Statement. Please read this Privacy Statement carefully and contact us if you have any questions.

    From time to time we may change this policy by updating this page. You should regularly check this page to ensure that you are happy with any changes.

    Data we collect from you

    We collect a range of personal information, most of which is provided directly by you.  This is information that you give us by corresponding with us by phone, email or otherwise and use of our website. We may collect any of the following information from you; name; address; email address; telephone number; payment information; bank account details; your IP address, which pages you have visited on our website and when you accessed them. Please refer to our cookie policy which can be found on our website for full details of website use and the information we may collect.

    When instructed by you, and where we are required to by law, we will collect information in relation to your identity which will be one form of photographic identification (such as passport or driving licence) and one form of documentation as proof of current residential address (such as a recent bank statement or utility bill).

    We use the information collected for the following reasons:

    • Contacting you by post, email or telephone.
    • Providing the required services to you as our client and fulfilling our contractual obligations.
    • Undertaking client checks that we are required to do in order to prevent and detect fraud and crime.
    • Maintaining our records to meet with regulatory obligations.

    Your data may be accessed and shared with all employees of DS Churchill Ltd where necessary. We will not sell or lease your personal information to any third party. We may pass on your information to third party services such as solicitors, other estate agents, contractors and other associated organisations for the purposes of completing and providing services to you on our behalf. Please be assured that we will not release your information to third parties, unless required to by law, for example by a court order, without your permission.

    Under the General Data Protection Regulation (GDPR), the lawful bases we rely on processing this information are:

    • Your consent. You are able to remove your consent at anytime by contacting us by phone (020 7629 7563) or email (info@dschurchill.com).
    • We have a contractual obligation.
    • We have a legal obligation.

     

    How we store your personal information

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We limit access to personal information to those who have a business need. Whilst we strive to protect any personal information given to us, we cannot guarantee the security of any information you transmit to us, this is done at your own risk. We will retain personal information for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law. We are required to keep any information obtained from you for 6 years.

    Links to other websites


    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any further control. Therefore, we cannot be responsible for the protection and privacy of any information provided whilst visiting such sites. You should exercise caution and review the Privacy Statement applicable to the individual website in question.

    Your rights under data protection law

    • Access to information. You have the right to request copies of any personal information we hold about you.
    • Correction to information we hold. If you believe the information we hold is incorrect you have the right to ask us to update it correctly.
    • Erasing of information. You have the right to ask us to delete any information we hold in certain circumstances.
    • Restriction of processing your information. You have the right to ask us to restrict the processing of your information in certain circumstances.
    • Withdrawing consent to use your information. You have the right to ask us to stop using any personal information we hold for the purposes for which the consent was given.

    Complaints

    If you have any concerns about our use of your personal information you can make a complaint to us by telephone (020 7629 7563) or by email (info@dschurchill.com).

    You can also make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data (D S Churchill Limited ICO registration number ZA210680, D S Churchill Country Limited ICO registration number ZB211255, DSC Estate Limited ICO registration number ZA210684):

    Information Commissioner’s Office

    Wycliffe House

    Water Lane

    Wilmslow

    Cheshire SK9 5AF

    Telephone no: 0303 123 1113

    Website: https://www.ico.org.uk

     

  • Cookie Policy

    What are cookies
    A cookie is a small file which is placed on your computer’s hard drive to help store your user preferences, login and session states, analyse web traffic or let you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Cookies used on this site
    The following cookies may be set.

    System specific: Visit this link for more information

    Google analytics: __utma, __utmb, __utmc, __utmz: We use Google Analytics to monitor and report on our website usage such as the number of visitors to the site, search phrases used to find us, pages visited on the site and time spent on the site. The statistics gathered are a necessary requirement in order for us to provide and improve our value added products and services and to stay competitive. The cookies do not identify users nor associate your IP address with any personally identifiable information. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google’s privacy policy is found here http://www.google.com/analytics/learn/privacy.html

    Third party cookies
    Our website uses features of other websites that may leave a cookie. These are third-party cookies and we are unable to block or prevent them without removing the feature from our site. For information about those cookies you would need to check the originator’s website for their cookie policy. Third-parties cookies left are as follows:

    Facebook: Our website utilises the Facebook Like button functionality to share content. If a user clicks the Like button and logs into Facebook via our website, Facebook will leave a cookie on the users computer. This is the same process as if the user logs into Facebook directly, or clicks Like on any other website. Facebooks privacy policy is set out here http://www.facebook.com/about/privacy/.

    How to disable cookies
    Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

    To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

  • Disclaimer

    The information contained in this website is for general information purposes only. Although we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

    In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

    Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

    Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

  • Copyright

    This website and its content is copyright the website owner. All rights reserved.

    Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

    You may print or download to a local hard disk extracts for your personal and non-commercial use only You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

    You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

  • Complaints Procedure

    DS Churchill Limited, DS Churchill Country Limited and DSC Estate Limited

    IN-HOUSE COMPLAINTS PROCEDURE

    We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

    If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

    What will happen next?

    • We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

     

    • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

     

    • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

     

    • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

     

    • If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

     

     

    The Property Ombudsman

    Milford House

    43-55 Milford Street

    Salisbury

    Wiltshire

    SP1 2BP

    01722 333 306

    admin@tpos.co.uk

    www.tpos.co.uk

    Please note the following:

    You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

    The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.